Please be advised that this site is not affiliated with the pension office.
It was created to provide general pension information only.
Service Canada Pension call centre phone number: 1-800-277-9914
Instruction on how to easily connect to CPP/OAS call centre agent?
Once connected, press “1” right away for English language ( “2” for French).
Wait for the automated message to end.
Press “1” again if you are calling for yourself or “2” if you are calling on someone’s behalf.
The system will ask you to input your Social Insurance Number, wait for about 5 seconds and you will be able to continue to the choice menu. You don’t need to enter your SIN to continue.
The choice menu will come up, press “9” to get connected to the call centre agent.
Pension call centre are generally quick in responding to phone calls. Its normal wait time is about 15 minutes.
So to keep in mind, press 1, wait, 1, wait, 9 to quickly get connected to pension call centre agent!