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It is created to provide general pension information only.

Release of digital Canadian citizenship certificate

The Government of Canada will start implementing the digital version of the Canadian Citizenship Certificate starting June 27, 2022. The e-certificate is a valid proof of Canadian citizenship. If you have participated in the pilot project and have received an e-certificate, you can  download, save and print the e-certificate  use it to access services and benefits the... ...
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Old Age Security (OAS) increase for July to September 2022

OAS benefit amounts will increase by 2.8% for the July to September 2022 quarter. This increase is based on the general Consumer Price Index (CPI). Maximum OAS amount for this quarter: $666.83 (An increase of $18.16, for those who started receiving it at age 65.) Maximum GIS amount for this quarter: Single, widowed, or divorced... ...
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OAS pension increase for seniors age 75 and over

Pensioners who are age 75 and over will receive a notification letter from Service Canada pension office notifying them of their entitlement to the permanent 10% increase in their OAS monthly payment. Only pensioners who have passed their 75th birthday will be eligible. The first eligible payment begins in July 2022. Recipients of the Old... ...
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How to file a CPP/OAS complaint?

To file a complaint regarding your own CPP/OAS file If you have not received your response (call back) within the promised timeframe, filing a complaint will not result in much difference. The better option is to notify the call centre agent about your dire financial situation in order to put your file on higher priority. ... ...
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Ukraine immigration measures – Financial assistance to newcomers

Ukraine immigration measures: Financial assistance The federal government is offering financial assistance to help newly arrived Ukrainian families who are in Canada under the Canada-Ukraine authorization for emergency travel (CUAET). The assistance is a one-time, non-taxable benefit. It’s to take care of your basic needs while you get settled in Canada. Apply online   Who... ...
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How to change address on pension file?

You can change/update your mailing address through the following options: 1) Call centre Call pension call centre directly at 1-800-277-9914. The agent on the phone will be able to help you update your address directly on the file. 2) In-person Visit your local Service Canada centre to request your address change if you are unable... ...
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What’s consider income under GIS program

When applying for the Guaranteed Income Supplement (GIS) or the Allowance (ALW), you, or in the case of a couple you and your spouse or common-law partner, must report your income and deductions. Do not include income received under Old Age Security, Guaranteed Income Supplement, Allowance, or Allowance for the Survivor program when complete the... ...
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Canadian Retirement Income Calculator

 => Retirement Income Calculator <= The Canadian Retirement Income Calculator will provide you with retirement income information. This includes the Old Age Security (OAS) pension and Canada Pension Plan (CPP) retirement benefits. To estimate your retirement incomes from various sources, you will need to work through a series of modules. You will then need to... ...
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2022 Guaranteed Income Supplement (GIS) Payment Dates

(Upcoming Payment) Wednesday, September 28th, 2022 You should receive your direct deposit on Thursday the 29th or Friday the 30th. The dates below are days when the payment will be issued from the pension program payment system. Pensioners will receive their direct deposit within 1-2 business days from the issuing date. If you are receiving... ...
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How to cancel OAS or CPP

Benefits must be cancelled after the pensioner’s death When an Old Age Security (OAS) and Canada Pension Plan (CPP) beneficiary dies, their benefits must be cancelled. The last benefits are payable for the month in which the death occurs; any payments received after that month will have to be repaid by the estate. This includes... ...
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Old Age Security – Things to know while receiving OAS benefit

Expecting your first OAS payment You will receive your first Old Age Security (OAS) payment either: the month after you turn 65 the specific month that you’ve chosen in your application The Benefits payment calendar has details of the exact date Old Age Security payments are made.   If you live outside of Canada while receiving OAS... ...
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CPP contribution limits increase for 2022

The CPP maximum pensionable earnings for 2022 will increase to $64,900 The CRA has announced the Canada Pension Plan (CPP) contribution limits for the upcoming year. The maximum pensionable earnings under the CPP for 2022 will increase to $64,900 (from $61,600). In addition, the employee and employer contribution rates for 2022 are set to rise... ...
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Old Age Security – How to apply

Do you need to apply Pension office may send you a letter to let you know that you will receive the Old Age Security (OAS) pension when you turn 64 years old. If you did not receive any letter about the Old Age Security pension the month after you turned 64, make sure to call... ...
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Old Age Security (OAS) Payment Amounts

Current full OAS benefit amount: $642.25/month (Jan to Mar 2022) with annual income below $133,141 Your Old Age Security (OAS) pension amount is determined by how long you have lived in Canada after the age of 18. It is considered taxable income and is subject to a recovery tax if your individual net annual income is higher... ...
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Old Age Security – Benefit Amount Information

Old Age Security (OAS) pension amounts – January to March 2022 Maximum monthly payment amount To receive the OAS your annual income must be $642.25 Less than $133,141 Find out more about Old Age Security (OAS) payment amounts. The Old Age Security pension is reviewed in January, April, July and October to reflect increases in the... ...
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Old Age Security – Qualification

Your employment history is not a factor in determining eligibility. You can receive the Old Age Security (OAS) pension even if you have never worked or are still working. If you are living in Canada, you must: be 65 years old or older be a Canadian citizen or a legal resident at the time we... ...
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Old Age Security (OAS) increase for April to June 2022

OAS benefit amounts will increase by 1% for the April to June 2022 quarter. This increase is based on the general Consumer Price Index (CPI). Maximum OAS amount for this quarter: $648.67 Maximum GIS amount for this quarter: Single, widowed, or divorced pensioner: $968.86 You and your spouse both receive full OAS / your spouse... ...
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2022 CRA Free Tax Clinic – Find Your Location

Choose your clinic A free tax clinic is a place where eligible people can get their tax returns done for free by volunteers. They are hosted by community organizations across Canada through the Community Volunteer Income Tax Program (CVITP) and the Income Tax Assistance – Volunteer Program (ITAVP) in Quebec. There are different types of... ...
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2022 CRA Free Tax Clinics

  CRA Free tax clinics overview The Community Volunteer Income Tax Program (CVITP) has existed since 1971 and is a longstanding partnership between the Canada Revenue Agency (CRA), and community organizations and their volunteers. In the province of Québec, the program has operated since 1988, and is referred to as the Income Tax Assistance – Volunteer... ...
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Will reverse mortgage affect my OAS/GIS benefits?

A reverse mortgage is a type of loan available to Canadian homeowners age 55 and older. By taking out a reverse mortgage, a borrower can turn their home equity into tax-free cash, which they receive either as a lump sum or in installments. Many then use this cash to supplement retirement income, pay off debts,... ...
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Request CRA for CPP ruling

A Canada Pension Plan and employment insurance (CPP/EI) ruling is an official decision made by an authorized officer of the Canada Revenue Agency (CRA). The ruling confirms whether a worker is an employee or is self-employed and whether the worker’s employment is pensionable, insurable, or both. A ruling can also show the amount of pensionable... ...
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Interruption of CPP/OAS cheque delivery by Canada Post due to flooding —

The delivery of physical pension cheques by mail may be impacted by flooding or wildfires in areas across Canada. To ensure timely delivery of benefits, those who have not signed up yet are encouraged to sign up for direct deposit. Those affected by hazardous weather can change their address to ensure they receive their cheques. To... ...
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Senior couple separated for reason beyond their own control (Form ISP-3040)

Sometimes senior married or common-law couple has to live apart from eachother due to unforeseen circumstances (e.g. one transferred to nursing home). Under this circumstances, their marital or common-law status under the pension program may remain as is however their GIS/ALW amount calculation may be calculated using individual category. A pensioner’s GIS is calculated based... ...
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Service Canada Online Request Form

Service Canada email request If you are unable to reach Pension call centre, there is an alternative way to get in touch with a Service Canada agent. Recently, the Service Canada has started an email service. You can send them a message through their online E-form portal. Service Canada centre agents will call you back... ...
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How to stop or cancel OAS or CPP benefits due to death

The OAS/CPP benefits must be cancelled after the death of the pensioner When an Old Age Security (OAS) and Canada Pension Plan (CPP) pensioner dies, their benefits must be cancelled. Benefits are payable for the month where the death occurs; benefits received after the month of death must be returned to pension program. This includes... ...
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One time additional OAS and GIS payment

Due to COVID-19 pandemic, the federal government has issued a one time additional payment to pensioners who qualified for OAS and GIS. $300 for seniors eligible for the Old Age Security pension, and an additional $200 for seniors eligible for the Guaranteed Income Supplement This measure will give a total of $500 to seniors who... ...
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Ontario Trillium Benefit (OTB) 2022 payment dates

The OTB payment includes Ontario energy and property tax credit (OEPTC), Northern Ontario energy credit (NOEC) and Ontario sales tax credit (OSTC). To learn more, please visit Ontario.ca for further details. Click Here. 2022 January 10, 2022 February 10, 2022 March 10, 2022 April 8, 2022 May 10, 2022 June 10, 2022 July 8, 2022... ...
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2022 CPP/OAS Payment Dates

(Upcoming Payment) Wednesday, September 28th, 2022 You should receive your direct deposit on Thursday the 29th or Friday the 30th. The dates below are days when the payment will be issued from the pension program payment system. Pensioners will receive their direct deposit within 1-2 business days from the issuing date. If you are receiving... ...
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Consent to Exchange Information with Citizenship and Immigration Canada form (ISP-3210)

If you have lost your original proof of entry to Canada (e.g. landed paper), you may use the ISP-3210 form to request Service Canada processing agent to reach out to Immigration Canada to pull your original date of entry. This request does not cost anything but will take longer time to receive information from immigration... ...
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Proof of entry for OAS and Allowance application

If you have lost your original landing paper/proof of entry to Canada (e.g. IMM1000). You may go to Canada.ca to apply for the Verifcation of Status (VOS) document. You may obtain a VOS document outlining the pertinent historical information for the following: Certificate of Departure (IMM 0056) Immigrant Visa and Record of Landing (IMM 1000)/Confirmation of Permanent... ...
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Common reasons why OAS/GIS/ALW amount is reduced?

Once a pensioner qualified for their OAS benefit, the amount paid under OAS title will not be reduced unless there was a recalculation occurred to the pensioner’s file. When the pensioners noticed their OAS benefit payment reduced when checking their bank statement, it was most likely due to the amount paid under GIS was either... ...
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Sharing of travel information from CBSA

CBSA has recently started to share pensioners’ travel information with Service Canada pension program. Currently, if a pensioner leaves Canada for over 6 consecutive months, they have the obligation to inform Service Canada of their extended leave. This new sharing of information will further assist Service Canada’s investigator to audit pension’s GIS entitlement.  How does CBSA uses... ...
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Unable to return to Canada due to COVID-19 travel restriction

Unable to return to Canada due to COVID-19 travel restriction If you are unable to return to Canada within 6 consecutive months because and are currently staying in a country where there is a travel ban or restrictions, quarantined (cruise ship), in self-isolation from another country, or fear of contracting the COVID-19 virus during air... ...
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GIS renewal earnings exemption —

As of July 2020, Service Canada has  increased the:  full earnings exemption for GIS renewal from $3,500 to $5,000 and; partial exemption of 50% for earning between $5,001 to $10,000 The maximum earnings that can be deducted is $10,000. This earnings applies to both employment and self-employment income. This means that any earning you made... ...
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Adding authorized communicate person

If you are planning to add another person to help the pensioner to communicate with pension office, you can appoint the contact person through 2 options indicated below. This form allows pensioners to name an authorized person under the Canada Pension Plan or the Old Age Security Act. It authorizes that appointed person to both... ...
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CPP Statement of Contribution —

If you are planning to find out your current CPP contribution, you may log into your My Service Canada Account and look for Contributions section under CPP / OAS section. Alternatively, you may also contact pension call centre and request a paper copy to be mailed to you. ...
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2021 CPP/OAS T4 slip

* * * IMPORTANT NOTICE * * * If you have not received your CPP and OAS T4 by now, please contact Service Canada pension call centre to request a replacement copy. If you need the tax information urgently, the agent on the phone may be able to read out to you the box numbers... ...
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Sending CPP/OAS application or documents by email

We have learned from a pension call centre agent that Service Canada pension office has a national plan to allow pension applicants to send their application or supporting documents by email. This service is not advertised publicly. To be able to send the documents by email, applicants must first contact pension call centre to let... ...
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CPP / OAS mailing address

Please be advised that the address below are designated PO Box location for each province’s CPP/OAS processing office. They are not actual Service Canada centres. Mailing from outside of Canada If you are mailing the document from oversea, you must choose the province address where you last reside in Canada.   Mailing Addresses based on... ...
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CPP/OAS Voluntary tax deduction —

  If you would like to request Service Canada pension office to withheld a percentage or fix amount of your CPP or OAS benefits for tax deductions, you may either: Complete and mail the Request for voluntary federal income tax deductions form (ISP-3520). Click here to download. Call pension call centre at 1-800-277-9914 to speak... ...
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Statement of Estimated Income form (ISP-3041)

If you have gone through a dramatic drop or stopped personal income in the year 2020, you may qualify for higher Guaranteed Income Supplements (GIS) by completing the Statement of Estimated form for the specific year that your income had dropped. This form is not publicly available, unfortunately, therefore you will have to contact pension... ...
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2020 December early CPP/OAS/GIS payment —

The CPP and OAS/GIS payments for the month of December 2020 will be issued on December 22nd, 2020. Pensioners should expect to receive their payments within 2 business days if using direct deposit. If pensioners is receiving mail-in cheque, there will be potential delay for the delivery of the cheque due to higher delivery volume... ...
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2021 CPP/OAS payment dates

Note: CPP/OAS/GIS December payment will be paid out on December 22, 2021. Canada Pension Plan programs Programs include: Canada Pension Plan (CPP) and disability(CPP-Disability), children’s and survivor benefits. January 27, 2021 February 24, 2021 March 29, 2021 April 28, 2021 May 27, 2021 June 28, 2021 July 28, 2021 August 27, 2021 September 28, 2021... ...
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2022 Senior Calendar

2022 Senior Calendar are now available to download! Click the link to download your language version.  English Calendar  /  French Calendar The senior calendars are no longer distributed at your local Service Canada centres. You will have to print your online version (PDF copy) through a printer. If you would like to find out your... ...
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My Service Canada Account for CPP/OAS —

You may register your My Service Canada Account (MSCA) to view your claim payment information. Here is a list of service you may find under MSCA: View and print copies of the CPP Statement of Contributions. Verify your payment information for CPP and OAS benefits. Print an official proof of payment report for social housing. View,... ...
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Service Canada Outreach Support Centre —

If you need help completing your Service Canada forms, (OAS, GIS, CPP application or renewals), you can receive help from Service Canada Outreach Support Centre by calling telephone number according to the province you live in. Ontario: 1- 877-355-2657 Quebec: 1-877-760-2657 Yukon / N-W T / Nunavut / BC / Alberta / Sask / Manitoba:... ...
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Will CERB/CRB benefits affect my CPP, CPP Disability or OAS? —

Currently, the Canada Emergency Response Benefit (CERB) and the newly instated Canada Recovery Benefits (CRB) will not have any affect your CPP / OAS or CPP Disability benefits. CERB and CRB are not considered as employment or self-employed income, therefore you do not have to report these benefits under your CPP Disability benefit. However, you... ...
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Declaration of Attendance at School or University form (ISP1401) —

Due to unforeseen circumstances resulted from the COVID-19 outbreak, many school’s registrar’s office may be closed or have limited in-person services. This might result into complications for students who are receiving CPP Child’s Benefit to have their Declaration of Attendance at School or University (ISP-1401) form completed and signed by the authorized school official. As... ...
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GIS amounts from July to September 2020

Guaranteed Income Supplement amounts – July to September 2020 If you are a single, widowed or divorced pensioner Your situation Maximum monthly payment amount Your annual income must be If you are a single, widowed, or divorced pensioner $916.38 Less than $18,600 If you have a spouse or common-law partner Your situation Maximum monthly payment... ...
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Can I receive OAS / GIS, Allowance when I’m outside of Canada?

* * * If you are unable to return to Canada within 6 months due to Covid travel restriction, click here to learn more * * * The general rules of receiving your OAS, GIS, Allowance (ALW) when you travel outside of Canada are as follow: If you are planning to live outside of Canada... ...
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Guaranteed Income Supplement (GIS) renewal for July 2022 to June 2023

Download July 2022 to June 2023 GIS Renewal Form The new entitlement cycle for the Guaranteed Income Supplement (GIS) benefit begins this month. If you have filed your 2021 income tax early, your income information will automatically be shared by CRA with the Pension office. Therefore, your new 2022-2023 GIS benefit will automatically be renewed.... ...
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How to appeal an Old Age Security application

  The form ISP-3134 is used to request a review of the decision on your application for Old Age Security Programs, this includes Old Age Security, Guaranteed Income Supplement (GIS), Allowance/Allowance for the Survivor (ALW/ALWS). This form does not apply to Canada Pension program. A few reminders: Ensure to write down your SIN or your... ...
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Contacting the CPP/OAS office from oversea

To call If you need to reach out to CPP/ OAS office from outside of Canada, you may call their office number with 1-800-Collect call. Dial 1-800-collect first, then dial 1-613-957-1954. The office hour is 8:30 to 4:30pm Easter Standard time. Need help completing the forms? Canada or the United States: 1-800-277-9914 All other countries: 1-613-957-1954 (Pension... ...
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Wrong GAINS letter sent —

There were about twelve thousands letter sent out in error by the Government of Ontario – Guaranteed Annual Income System (GAINS) program.  The letter advised the pensioners of their ineligibility to GAINS payments because they did not receive income information from Government of Canada – ESDC. A new letter is expected to be mailed out... ...
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CPP/OAS/GIS 2019 payment schedule —

Canada Pension Plan Includes the Canada Pension Plan (CPP) retirement pension and disability, children’s and survivor benefits. All payment dates December 20, 2018 January 29, 2019 February 26, 2019 March 27, 2019 April 26, 2019 May 29, 2019 June 26, 2019 July 29, 2019 August 28, 2019 September 26, 2019 October 29, 2019 November 27,... ...
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Understanding the new enhanced CPP —

Source: Canada.ca  |  https://www.fin.gc.ca/n16/data/16-113_3-eng.asp Introduction Middle class Canadians are working harder than ever. But many are worried that they won’t have put away enough money for their retirement, and fewer and fewer Canadians have workplace pensions to fall back on. To help Canadians achieve their goal of a safe, secure and dignified retirement in the... ...
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How to easily speak to CPP/OAS call centre agent?

Service Canada Pension call centre phone number: 1-800-277-9914 Instruction on how to easily connect to CPP/OAS call centre agent? Once connected, press “1” right away for English language ( “2” for French). Wait for the automated message to end. Press “1” again if you are calling for yourself or “2” if you are calling on... ...
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Guaranteed Income Supplement (GIS) pension survey —

Between April and December 2019, Service Canada will send a letter to approximately 1,000 Old Age Security applicants informing them that they have been selected to participate in a voluntary study regarding the Guaranteed Income Supplement (GIS). The letter also informs participants that they will be contacted by telephone to confirm their interest in being... ...
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Guaranteed Income Supplement earnings 2019 exemption —

New Guaranteed Income Supplement earnings exemption To help low-income working seniors keep more of what they earn, Budget 2019 proposes to enhance the Guaranteed Income Supplement (GIS) earnings exemption, beginning with the July 2020-21 benefit year. The enhancement would: Extend eligibility for the earnings exemption to self-employment income. Provide a full or partial exemption on... ...
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CPP/OAS application wait time 2022

CPP programs application processing time frame Canada Pension Plan application: around 2 months CPP Disability program: around 6-7 months Death benefit application: around 1 month and half Survivor’s pension application: around 1 month and half Survivor children’s benefit application: around 2 months OAS programs application processing time frame Old Age Security and GIS combined application:... ...
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